Policies & Conduct

These policies apply to the Bay tour. The Taboga service may have different rules — pending confirmation.

Before departure

• Check-in 1 hour before departure. Arrive at least 45 minutes early.
• Arriving late = No Show. 50% penalty, 50% credit for future date.
• Tour open to the public. Minors must be accompanied by a parent.

What you can bring

• Birthday cake: allowed.
• Food, drinks, coolers, pets: not allowed.
• Drinks and snacks served on board are per-passenger. They cannot be transferred to another guest.

Dress code

• Comfortable clothing. No heels or platforms for safety on board.

Pregnancy

• Less than 6 months pregnant: a medical certificate is required. Travel is at your own responsibility.
• More than 6 months pregnant: not allowed on board.

Conduct on board

• This is a shared trip with guests of different genders, nationalities and religions. Mutual respect is required at all times.
• Guests under the influence of alcohol may be sanctioned and disembarked at a marina other than Flamenco (safety policy).

Categories and boarding

• VIP guests board first.
• All areas of the vessel are open to all categories.

Cancellation & rescheduling

• Cancellation less than 24 hours before departure: no refund.
• Cancellation more than 24 hours before departure: credit valid 3 months toward another date.
• Rescheduling: only one date change per booking is permitted. Rescheduled trips are valid for 3 months from the original date.
• Rescheduled bookings cannot be refunded, cancelled, or further modified.
• No-show penalties are non-refundable and cannot be applied to future bookings.

Bad weather

• If rain or bad weather prevents departure, the company cancels and reschedules. If rescheduling is not possible, a refund is issued.
• If rain occurs only at the start of the tour, departure is delayed between 30 minutes and 1 hour.